FAQ
What is Minimal Criminal™ about?
Minimal Criminal™ is a concept-driven label built for modern minimalists.
We curate seasonal collections from trusted fashion partners around the world — selected for their form, quality, and alignment with our values.
We don’t follow trends blindly — we interpret them through our own lens of minimalism and intention. Every piece is chosen for its purpose, not just popularity.
We started this brand because we’ve always struggled to find pieces that felt clean, powerful, and understated — until we began curating them ourselves.
Every item you’ll find here is hand-selected from fashion labels whose design language aligns with ours: modern, minimal, and quietly bold.
We openly share the name of each original brand, because we believe great design deserves recognition. Most pieces are shipped fast from U.S.-based warehouses — so you won’t wait weeks to look sharp.
We’re not here to flood your closet.
We’re here to sharpen your presence.
Minimal but criminal. Always.
When will I get my order?
*Please note that shipments might experience delays due to the high volume of holiday orders.* We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
📍 Country / Region
⏱ Estimated Delivery Time (business days = Monday–Friday, excluding holidays)
- United States (Domestic products) : 2–5 Business Days
- United States (Overseas products): 5–10 Business Days
- Singapore : 4–9 Business Days
- United Kingdom: 4–14 Business Days,
- Japan & Mexico: 7–12 Business Days
- Belgium, Canada, France, Germany, Italy, Morocco, Netherlands, New Zealand: 8–14 Business Days
- Australia: 8–16 Business Days
- Poland & Spain: 9–14 Business Days
- U.A.E.: 9–16 Business Days,
- Austria & Sweden: 10–16 Business Days,
- Portugal: 11–18 Business Days,
- Brazil: 16–29 Business Days
Once shipped, you'll receive a confirmation email with tracking details. You can track your order status anytime via the “Track My Order” link on our homepage.
Do I need an account to order?
You can check out as a guest — but we recommend creating an account for the best experience.
Members can:
- Track orders and return status
- Save shipping info for faster checkout
- Receive early access to new collections and promotions
Your account, your edge.
How much does shipping cost?
Shipping is calculated at checkout based on your location and items in your cart.
We offer fast domestic shipping within the U.S., and international rates are shown before payment.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with your tracking number.
You can also track it anytime via the "Track My Order" link on our homepage.
How is my order shipped?
We work with trusted fulfillment partners to deliver your order safely and on time.
Some items ship from our U.S. warehouse, while others may come from international facilities — depending on availability and your delivery location.
We currently ship with leading carriers such as: USPS, UPS, FedEx, DHL, and YunExpress.
📦 You’ll receive full tracking for every shipment. Please note: Some orders may arrive in separate packages.
Can I cancel or change my order?
Orders may be canceled within 24 hours of purchase — if processing has not begun. After that, cancellations may not be guaranteed due to our rapid fulfillment process. If eligible, you’ll see a “Cancel Order” button in your order details.
Once the order is in processing or shipped, cancellations are no longer possible.
We appreciate your understanding — we move fast to deliver with precision.
Returns & Final Sale
What is your return policy?
Eligibility: Returns are available only for U.S. orders. International orders are not eligible at this time. We want you to love what you ordered. While most items are final sale due to hygiene and sourcing reasons, we’re here to help if your item arrives damaged or incorrect.
Return Conditions:
- Item must be unworn, unwashed, and with original tags
- Must be returned in original clear packaging with SKU label attached
- Return request must be submitted within 5 days of delivery
- Item must be shipped back within 5 days of approval
⚠️ For split shipments, return window starts from the delivery date of the last Item
Additional Guidelines:
- Returns that do not meet the above conditions may be denied or incur a 20% restocking fee
- Returns are only accepted for defective or incorrect items
→ We do not accept returns for reasons related to sizing, personal preference, or buyer’s remorse - 📸 Photos of the item and packaging are required before return approval.
Important Notes
- No exchanges are available at this time
- Shipping costs are non-refundable
- Return shipping is the customer’s responsibility unless the item is incorrect or damaged
- Processing time is 5–7 business days after we receive your return
- A confirmation will be sent once your return has been reviewed
Final Sale / Non-Returnable Items: Beauty • Bodysuits • Face masks • Intimates / Lingerie • Jewelry • Swimwear
How to Start a Return
To request a return, please email us at info@minimalcriminal.com within 5 days of receiving your order.
We work with third-party logistics providers to ensure safe and timely returns.
To cover part of the return shipping and handling cost, a $8 fee applies for prepaid labels. You're also welcome to return via your own preferred courier.
Include:
- order number
- photos of the item and original packaging
We’ll review your request and guide you through the next steps.
Do you offer refunds?
We offer store credit only for approved returns. We do not issue refunds to the original payment method.
Can I return an item if it doesn’t fit or I changed my mind?
Unfortunately, we do not accept returns for sizing, preference, or buyer’s remorse. Returns are only accepted for damaged or incorrect items.
How long does a return take?
Once we receive your returned item, please allow 5–7 business days for processing. We’ll email you when your return is completed and your store credit is issued.
Are any purchases final sale?
Yes — some items are final sale due to hygiene and sourcing policies. You’ll see these clearly marked on the product page before purchase.
Final sale items include: beauty, intimates, bodysuits, masks, swimwear, jewelry, and any item marked FINAL SALE.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless the item is damaged or incorrect.
A flat fee of $8 will be deducted from your store credit if you request a prepaid return label from us.
ABOUT OUR PIECES
Where do your products ship from?
We partner with trusted production teams in the US and abroad. Most items ship from the US, but some are fulfilled internationally. If an item is shipped from outside the US, it will be noted as “imported” in the product description.
Our Curated Brand Partners
At Minimal Criminal™, we thoughtfully curate products from a range of trusted labels — selecting only those whose designs align with our identity: modern, minimal, and quietly bold.
Below are some of the brands we trust, including:
AEMI + CO, Basic Bae, BiBi, oh, JUDY BLUE, RISEN, ZENANA, DEVINE, andthewhy, DAVI & DANI, Fame Accessories, MABLE, Perfee, POL, RFM, and Very J.
Each featured item includes a brand tag in the product description for full transparency.
For items that do not carry a visible brand name, they are part of our White Label selection — chosen exclusively to reflect the essence of Minimal Criminal™.
We hope to one day create our own branded pieces, shaped by your support and the experience we gain along the way.
Until then, we promise to continue bringing you pieces that meet our standards of design, quality, and value — made for those who move differently.
Where are your items produced?
We source our products from trusted partners both in the U.S. and internationally.
Each item is carefully selected for its quality, design, and alignment with our brand values.
You’ll find some pieces fulfilled from within the U.S., while others are crafted overseas by manufacturers we trust.
We don’t produce in bulk — we curate intentionally.
Why do some pieces include another brand name?
Some pieces are designed and fulfilled by our suppliers under their own labels. When this applies, we transparently credit the original brand in the product description — because great design deserves recognition.
Are all pieces exclusive to Minimal Criminal™?
Not always. While every item is handpicked to reflect our aesthetic and values, some styles are available through our premium supplier partners. What makes them “ours” is the intentional curation behind each choice.
We believe in building with care — and when the time is right, we’ll introduce our own label to serve those who seek the essence of Minimal Criminal™ in every stitch. We’re just getting started. With time, experience, and your support, our own branded line is coming — designed with the same quiet confidence and minimal precision we stand for.🩶🤍🩶